Allocate Calls Between Multiple Agents

MultipleAgents
All business inquiries are automatically distributed among multiple CSRs. No manual intervention required.

BUSINESS & AGENT PERFORMANCE ANALYTICS

Business Analytics to help you measure the performance of your CSR’s and better utilization of resources. Find out the agents who have handled maximum leads, number of unattended calls, source of leads, day & time with maximum frequency of calls etc.
Analytics

Never Miss a Business Inquiry

NeverMissALead
Be the first one to identify and reach your potential Customers. Send them additional offers and your additional contact details instantaneously. As soon as someone looks for business related to yours, he can get an SMS/ Call from you, all automatically within 10 seconds.

Automated Calls & SMSes

Send automated sales/post sales smses, or trigger an automated call as soon as the lead details arrive. You can even customize the sms content or timing for automated calls as per your convenience.
AutomatedCalls-SMS

Call Recording

Record
All the calls are recorded and stored for easy access later to check your CSR’s effectiveness, monitor performance etc.

Easy Logs

All Calls and SMSs are shot without any human intervention. Call details like From number , To number, date, time, duration, call recording url etc and SMS details like number, time and date etc are logged in a intuitive interface in real-time.
intuitive-interface

Agent Availability Tracking

AgentAvailability
By tracking CSR attendance, the app assures that leads do not get distributed to Absent CSRs.

Aggregate Inquiries From Multiple Sources

Now, no more reading long emails. All Business Inquiries from multiple business directories, emails, website contact forms and phone calls can be organised systematically in an intuitive interface and updated in real-time.
MultipleSources

Duplicate Inquiry Elimination

DuplicateElimination
Multiple communication channels used by a single lead to make contact with you within a short time does not directly mean multiple entries. Duplicate leads are ably handled so that the customer doesn’t get unnecessary multiple callbacks.

Daily Email Reports

Get daily reports by the End of the Day through emails providing information such as number of Leads Received, No of calls Dialled , No of Leads Missed , Agent wise call breakup etc.
EmailReports

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