Allocate Calls Between Multiple Agents
All business inquiries are automatically distributed among multiple CSRs. No manual intervention required.
BUSINESS & AGENT PERFORMANCE ANALYTICS
Business Analytics to help you measure the performance of your CSR’s and better utilization of resources. Find out the agents who have handled maximum leads, number of unattended calls, source of leads, day & time with maximum frequency of calls etc.
Never Miss a Business Inquiry
Be the first one to identify and reach your potential Customers. Send them additional offers and your additional contact details instantaneously. As soon as someone looks for business related to yours, he can get an SMS/ Call from you, all automatically within 10 seconds.
Automated Calls & SMSes
Send automated sales/post sales smses, or trigger an automated call as soon as the lead details arrive. You can even customize the sms content or timing for automated calls as per your convenience.
All the calls are recorded and stored for easy access later to check your CSR’s effectiveness, monitor performance etc.
All Calls and SMSs are shot without any human intervention. Call details like From number , To number, date, time, duration, call recording url etc and SMS details like number, time and date etc are logged in a intuitive interface in real-time.
Agent Availability Tracking
By tracking CSR attendance, the app assures that leads do not get distributed to Absent CSRs.
Aggregate Inquiries From Multiple Sources
Now, no more reading long emails. All Business Inquiries from multiple business directories, emails, website contact forms and phone calls can be organised systematically in an intuitive interface and updated in real-time.
Duplicate Inquiry Elimination
Multiple communication channels used by a single lead to make contact with you within a short time does not directly mean multiple entries. Duplicate leads are ably handled so that the customer doesn’t get unnecessary multiple callbacks.
Daily Email Reports
Get daily reports by the End of the Day through emails providing information such as number of Leads Received, No of calls Dialled , No of Leads Missed , Agent wise call breakup etc.
14 Day Free Trial
Get 500 Zips worth Rs.1000/- to try our product for 2 weeks absolutely free!